Returns

GGM Möbel gives you the option of returning goods within 14 days of receipt.

Please note that GGM Möbel provides its returns service on a voluntary basis. A statutory right of revocation of 14 days applies exclusively to consumers and not to commercial buyers.

Please contact our customer service team at info@ggmmoebel.com to exchange your goods. They will provide you with a return slip which must be affixed to the outside of the goods or the returned package so that the return can be processed. Consignments returned without a return slip may be subject to significant processing delays.

For goods sent by a forwarding agent, we are happy to arrange return transportation at your expense. Please contact customer service for details of the cost. For insurance reasons, you must always submit a photograph of the securely packaged goods prior to transportation by a forwarding agent.

If you are returning an item which was delivered by DPD or UPS, you may return the goods using a delivery service of your choice. Differently than usual you receive a refund of the purchase price with us after receipt of the commodity under following conditions.

Terms of the returns service

• The return must be announced at the latest 14 days after receipt of the commodity with ggmmöbel. You can do this via the e-mail address info@ggmmoebel.com or via our telephone customer service.
• The return must be confirmed by a service employee of ggmmöbel (in writing).
• The goods must be unused and undamaged. If the product consists of different parts, the product must be complete.
• The goods must be packed in the original shipping packaging so that they are safe for transport.
• The goods are packed as original (protective films, protective materials, lashing straps, etc.).
• Special constructions, B-goods, articles procured individually at the customer's request and spare parts are excluded from the return service.
• The costs and the transport risk for the return transport are borne by the customer.

Processing fee

• The handling fee includes the costs for receiving, inspecting and storing the goods.
• If the return is requested up to and including 7 days after receipt of the goods and then confirmed, ggmmöbel does not charge a handling fee.
• From the 8th day on, 25% of the net value of the returned item (but no more than 120,- EUR) will be deducted from the refund amount for the processing of the return.

Types of warranty

Replacement parts warranty

1-year manufacturer’s warranty on replacement parts from date of invoice. Gas-operated appliances, and those not fitted with a plug, must be connected by a technician. During initial commissioning of refrigerators and freezers, the parameters must be set by a technician. Non-compliance shall result in the warranty becoming void. The technician’s invoice must be retained for the duration of the warranty period.

The following materials are excluded from warranty claims: Glass materials, seals, sealing material, ceramics, fire clay, and wear parts such as thermal elements.

1-year full warranty or 2-year full warranty

1-year warranty from the invoice date. Gas-operated appliances, and those not fitted with a plug, must be connected by a technician. During initial commissioning of refrigerators and freezers, the parameters must be set by a technician. Non-compliance shall result in the warranty becoming void. The technician’s invoice must be retained for the duration of the warranty period. Agreement to cover the cost of the tradesperson contracted by GGM Möbel International GmbH within the warranty period. The following materials are excluded from warranty claims: Glass materials, seals, sealing material, ceramics, fire clay, and wear parts such as thermal elements.

Replacement parts warranty: no additional cost, free of charge

1-year full warranty: Surcharge on the net value of goods + VAT
2-year full warranty: Surcharge on the net value of goods + VAT

The following countries are excluded from the full warranty: Sweden, Russia, Poland, Switzerland, Denmark, Norway, Finland, and countries outside of Europe.

Within Germany

Uninsured

0,00 €

5-6 working days

Insured

9,90 €

5-6 working days

C.O.D

49,90 €

5-6 working days (up to gross value 5.000 €)

Within Europe

Costs for delivery within Europe are available upon request.

Outside Europe

Costs for delivery outside of Europe are available upon request.

Network of technicians

You can rely on our nationwide network of technicians!
If you have any questions, we have a network of more than 500 technicians who can provide expert professional assistance.

Replacement parts

We are happy to assist you if you require a replacement part for a product which you purchased from us. We keep a large number of replacement parts in stock.
We have excellent contacts with our manufacturers so we can stock a large selection of replacement parts with fast delivery times.
You also have the option of taking out replacement parts warranty when you buy our products.

Low price guarantee

We always strive to give you the best price. However, if you do find an identical product at a lower price please let us know. Simply fill out this form and we will contact you as soon as possible with a new offer. We are sure to offer you a lower price.*

*This offer applies only if evidence of the lower price is provided. It excludes sales, remainder sales, B-stock and second-hand goods.